A naukri.com initiative
Pymnts
1d
67
Image Credit: Pymnts
PYMNTS 2024: Insights From Innovators, Retailers and Industry Trailblazers
- PYMNTS conducts thousands of interviews a year, some with the usual suspects of banks, card networks and FinTechs that define the financial services space, and some that get a bit outside of that strike zone.
- Duncan Wardle spent 30 years as the head of innovation and creativity at Disney. Wardle has never worked at a bank or FinTech, nor is he a finance expert.
- Loyalty programs have become a ubiquitous part of the retail landscape, offering consumers rewards and incentives for sticking with their favorite brands. CVS Pharmacy, the retail division of CVS Health, acknowledged this challenge and responded by streamlining its ExtraCare loyalty program.
- While direct-to-consumer brands may generally find that less is more when it comes to consumers’ checkout experiences, Sonos found that for the high-consideration items it sells, adding more steps to the process can help consumers feel more confident in their purchases.
- While the COVID-19 pandemic altered the global healthcare landscape, particularly around how care organizations connect with patients, there still exists an opportunity to streamline, digitize and ultimately democratize how patients seek and process healthcare information.
- Cybersecurity remains a pressing and complex challenge for financial institutions. It’s a space where technology and strategy must align to ensure resilience and compliance, and it sits against an evolving and dynamic backdrop of operational innovation, particularly as it relates to cloud computing.
- “We say the biggest barrier in innovation is, ‘I don’t have time to think,’
- “Millions of users add to cart on Sonos.com, and just 40% of those users actually continue to start checkout, so if you can improve that rate a little bit, you’re actually going to see a huge net impact,”
- “The basic information of ‘what to do next’ if you are seeking care and looking for guidance is hard to come by,”
- “Cloud should be viewed as a strategic enabler rather than merely a new technology to deploy.”
Read Full Article
4 Likes
For uninterrupted reading, download the app