Qualtrics offers powerful tools for customer and employee insights, with costs ranging from $6,525 to $126,000 per year and private pricing models.
Users have mixed feedback, valuing features but citing performance issues, high costs, and unclear pricing as concerns.
Qualtrics is ideal for CX researchers, marketers, business intelligence, and product managers to enhance decision-making through surveys and analytics.
Qualtrics pricing varies from $6,525 to $126,000 annually based on the plan and features, with a need to request custom quotes.
Customer Experience plan includes Voice of Customer, Frontline Digital, Frontline Care, and Frontline Locations, tailored for different needs.
Employee Experience plan focuses on engagement, productivity, and retention, offering People Engage and People Lifecycle, with pricing based on employee count.
Qualtrics users report issues like opaque pricing, poor customer service, loss of personalized support, and inflexibility, leading to exploring alternatives like UXtweak.
UXtweak, an alternative to Qualtrics, provides user-friendly tools for usability testing, heatmaps, session replays, and interviews at varying pricing tiers.
UXtweak's detailed analytics, smart integrations, and all-in-one platform are praised by users for their usability and time-saving benefits.
Deciding between Qualtrics and UXtweak depends on budget, complexity of needs, and preference for affordability or feature-rich experience management tools.
While Qualtrics suits larger enterprises with higher budgets, UXtweak offers a more affordable and user-friendly option for efficient usability testing.