<ul><li>Before COVID, customer service interactions were polite and understanding, but now customers are more likely to express outrage and ignore terms.</li><li>Small businesses are expected to match the hyper-automated efficiency of mega-corps like Amazon, but without the same resources.</li><li>At small businesses, real humans read and respond to customer inquiries, often going above and beyond to resolve issues.</li><li>The plea is for customers to be understanding and compose messages as if speaking to someone they know, as small businesses genuinely want to help.</li></ul>

Ramblings of a CEO: The Delicate Art of Being (Mildly) Annoyed

Discover more