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Rec Room reduces toxic chat incidences by 70% with intelligence voice moderation
- Rec Room has seen a 70% reduction in toxic voice chat incidents over the past 18 months since rolling out ToxMod.
- Voice intelligence platforms, such as Modulate’s ToxMod, can monitor across every live conversation.
- With the data behind those instances, Rec Room has been able to dig into what was driving that behavior, and who was behind the toxicity they were seeing.
- Experiments and tests let them get underneath the most effective response pattern: responding quickly, and then stacking and slowly escalating interventions, starting from friendly warnings and then moving to bans.
- False positives are reduced dramatically, because each alert helps establish a clear behavior pattern before the nuclear option is chosen.
- And when implementing a strategy, don’t jump right to solutions, instead, spend more time defining the problem.
- The best conversations outside of trust and safety can be with designers, who are good at problem-solving and have an understanding of designing trust and safety solutions.
- It’s important to understand that engagement profile when making decisions based on the escalations you’re getting from trust and safety tools.
- Interventions and responses start from wanting to change player behavior, and is a more effective than just banning players as a reactive tool.
- Every game, platform and community requires a different kind of moderation suited to its audience and engagement profile.
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