Independent insurance agents are reevaluating the concept of 'being there' with the help of Sonant, a voice AI platform designed for agencies.
Constant availability and responsiveness can hinder rather than help agencies, leading to a focus on more meaningful interactions over constant availability.
Tools like Sonant aim to automate routine tasks to allow agents to focus on client relationships, strategic thinking, and efficient time management.
The use of AI in the insurance industry is seen as a way to protect agents' time, improve efficiency, and create space for more valuable interactions, moving from burnout to balance.