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Redesigning WhatsApp: Cracking the Code of Usability Heuristics
- The iOS version of WhatsApp has usability issues that affect user experience.
- One concern is the misplaced Chats section on the home screen, disrupting user flow.
- The confusion caused by inconsistent icon arrangements is another usability challenge.
- Difficulties in accessing call details without initiating a call is a common frustration for users.
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