The retirement of the Baby Boomer generation poses a challenge for organizations in maintaining expertise pipelines as record numbers of Americans reach retirement age of 65.
Organizations struggle with knowledge transfer and employee training, leaving them vulnerable when key experts retire.
To address the expertise gap crisis, organizations are implementing comprehensive knowledge transfer strategies centered on collective intelligence.
Technology-enabled solutions can facilitate knowledge transfer from skilled experts to novice employees, but challenges exist in implementing and measuring the ROI of these tools.