<ul><li>Riverina Water has completed a $4.5 million digital transformation project involving its asset management, finance, and billing systems, resulting in enhanced productivity and improved customer experience.</li><li>The utility chose Infor CloudSuite Public Sector for the transformation, leading to a fully integrated ERP platform with cloud-based solutions accessible on laptops and iPads.</li><li>The revamp included modules for customer billing, assets, and finance, with recent implementation of a customer portal enabling account access and utilization of AI for water consumption analysis by account holders.</li><li>Future plans for Riverina Water involve exploring AI capabilities like chatbots, predictive forecasting for asset maintenance, and preemptive measures to tackle network issues for enhanced service continuity.</li></ul>

Riverina Water revamps its ERP

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