Robert Finan emphasizes the importance of management support and the right environment for agile teams to succeed.He suggests having 1-on-1 conversations, addressing individual resistance, and focusing on what can be changed.Robert recommends the book 'Crucial Conversations' for handling high-stakes conversations and fostering better communication and collaboration.He has been working in IT for over 25 years and shares his experiences in the Agile Drill Sergeant webcomic.