A naukri.com initiative
VentureBeat
2d
31
Image Credit: VentureBeat
Salesforce just unveiled AI ‘digital teammates’ in Slack — and they’re coming for Microsoft Copilot
- Salesforce introduced Agentforce in Slack, providing task-specific AI agents to assist in workplace conversations and actions.
- The move signifies a shift towards purpose-built AI agents over general assistants for more reliable results in enterprise AI.
- Agentforce enables multi-step actions, orchestrating workflows and interacting with multiple systems within Slack.
- Slack Employee Agent Templates will offer pre-configured solutions for common use cases like Customer Insights and Onboarding.
- Salesforce emphasizes the need for AI agents to handle a wide range of tasks with logic and policy adherence.
- Two key capabilities introduced are Slack Enterprise Search and General Slack Topic to support AI agents.
- Agentforce operates within existing user permissions in Salesforce and Slack, ensuring data security and authorization.
- Salesforce extends access to Agentforce to non-Salesforce users through no-cost Salesforce Identity licenses for interaction in Slack.
- Early adopters of Agentforce like reMarkable and Formula 1 have reported significant improvements in support and response times.
- Salesforce's specialized AI approach in Slack positions it against competitors like Microsoft’s Copilot and Google’s Gemini in the enterprise AI market.
Read Full Article
1 Like
For uninterrupted reading, download the app