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Salesforce Says AI Is Doing 30% of Its Coding and Customer Service

  • Salesforce's CEO, Marc Benioff, mentioned that AI is handling 30% to 50% of tasks in engineering, coding, and customer service at the company.
  • Benioff highlighted the growth of AI's role in the work environment and the shift towards higher-value tasks for employees.
  • The use of AI tools in industries is projected to contribute $3 trillion to $12 trillion in digital labor deployment.
  • Salesforce is investing in AI agents and automation to increase productivity and efficiency, aiming to have 1 billion AI agents on its platform by year-end.

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