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Same Role, Different Game: What B2B and B2C Teach You About Being a PM

  • In B2B, products are geared towards solving specific problems for high-stakes customers, requiring careful consideration and ROI justification.
  • B2C, on the other hand, focuses on speed, frequent iterations, and winning over individual users with instant value and convenience.
  • The differences between B2B and B2C impact the product manager's role, from understanding customers to prioritization and revenue models.
  • B2B startups target organizations with long buying journeys, while B2C startups cater directly to individual consumers.
  • B2B success relies on deep customer relationships and customizations, while B2C success hinges on fast user adoption and retention.
  • B2B prioritizes features based on client needs and contractual obligations, while B2C focuses on rapid iterations driven by user feedback and metrics.
  • B2B revenue tends to be steady due to subscription models, while B2C revenue fluctuates based on user behavior and market trends.
  • Challenges in B2B include long sales cycles, customization dilemmas, and rising customer acquisition costs.
  • In B2C, challenges involve fragile retention rates, monetization strategies, and balancing upgrades without alienating users.
  • To excel in B2B, product managers need to focus on ROI, customer relationships, and strategic decision-making aligned with high-stakes deals.
  • In B2C, success is tied to rapid growth, engagement metrics, and creative monetization strategies that drive user retention and value.

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