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Samer Saab, Founder and CEO of Explorance – Interview Series
- Samer Saab is the founder and CEO of Explorance with over 22 years of experience in the technology industry, having worked at companies like Bombardier, Nortel, and Nakisa.
- Explorance offers feedback analytics solutions like Blue, MLY, Metrics That Matter, and Forms, aiding in data-driven decision-making for various industries.
- The company leverages AI to interpret sentiment, streamline workflows, and provide customized reporting for improved engagement and growth.
- Samer Saab founded Explorance in 2003 to address the importance of honest, caring, and actionable feedback in empowering individuals and organizations.
- Bootstrapped from the beginning, Explorance faced early challenges like financial constraints, operational efficiency, and decision-making under pressure.
- Explorance's values of trust, purpose, and shared sacrifice have guided its growth and evolution, focusing on creating a culture of purpose, growth, and impact.
- Samer Saab's experience at companies like Nortel influenced his approach as a founder, emphasizing trust, empowerment, and human-centric leadership.
- Explorance's AI-powered feedback intelligence engine, MLY, analyzes qualitative feedback to provide insights for informed decision-making at scale.
- Building MLY posed technical challenges in data sourcing, model accuracy, inclusivity, and ensuring psychological and physical safety in feedback analysis.
- Explorance prioritizes Responsible AI development by upholding data privacy, accuracy, inclusivity, and ethical usage, aligning with its human-centric values.
- Samer Saab's passion for learning influences Explorance's products, aiming to create listening cultures that drive progress and transformation in education.
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