LAZ Parking faced a challenge in training 16,000 employees across 4,000 locations, with 70% on the frontlines.
LAZ implemented a new AI-powered learning system through Absorb LMS, tailoring over 200 courses to local compliance requirements and employee preferences.
The focus was on balancing consistency in core competencies while allowing flexibility for local operations to customize learning.
LAZ prioritized creating effective learning experiences for deskless workers by integrating learning support into existing workflows and designing intuitive, bite-sized learning modules.