Enterprise AI platform ServiceNow and Microsoft have announced an expanded strategic alliance to combine their generative artificial intelligence (GenAI) capabilities and enhance employee choice and flexibility.
The integration of ServiceNow’s Now Assist and Microsoft’s Copilot will allow employees to interact with both AI assistants to meet their needs wherever they are, regardless of the platform they are using.
Now Assist will provide employees with responses to questions, recommend actions, and suggest next steps in a conversational manner, while Copilot for Microsoft 365 will enable employees to create documents based on ServiceNow prompts.
This expanded partnership represents the next phase of innovation for ServiceNow and Microsoft and aims to provide enhanced levels of productivity and ease of execution for their customers.