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States Reluctant to Opt for BSNL, MTNL Despite DoT Push Amid Concerns Over Service Quality: Report
- State departments are hesitant to opt for services from BSNL and MTNL despite DoT's urging, citing concerns over network quality and service capabilities.
- DoT Secretary urged states to utilize services of BSNL and MTNL for internet, landline, and leased line needs to enhance national data security and retain revenue within public sector undertakings.
- Government has infused Rs 3.22 lakh crore into BSNL and MTNL since 2019 for modernization, but they still struggle to match private operators in service standards and innovation.
- Private operators like Reliance Jio and Bharti Airtel offer superior connectivity, support, and solutions, winning large government contracts over state-run telecom firms.
- Private operators provide advanced digital infrastructure like IoT-based systems and fiber connectivity for projects such as Central Vista and Delhi Metro, outperforming BSNL and MTNL.
- Despite BSNL's progress and 5G rollout efforts, private operators excel in connectivity and backend support in critical sectors like Railways, Power, and Defence Departments.
- Private telecom firms lead due to their better solutions and connectivity, evidenced by their involvement in significant government projects like Central Vista and Delhi Metro.
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