Overworked HR departments are struggling to take action on employee feedback, leading to decreased confidence in the impact of listening programs.In a survey, 27% of HR leaders felt confident about their employee feedback program delivering desired business outcomes, compared to 43% in 2024.HR leaders cited intense workload as a major barrier to taking action on feedback, resulting in increased job difficulty and exhaustion.Organizations that act on employee feedback are more likely to achieve financial targets and customer satisfaction, according to Perceptyx.