<ul><li>Systems in software often produce predictable outcomes that may not connect with users emotionally.</li><li>Creating generational user experiences requires more than just following linear tickets and technical specifications.</li><li>Success of a product is not solely determined by the system, but also by luck and user satisfaction.</li><li>To create something truly exceptional, a different approach is needed beyond the comfort and predictability of existing systems.</li></ul>

Systems in software and punishment

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