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Teradata targets customer complaint resolution with its Vantage CX solution

  • Teradata has developed Vantage CX, a solution aimed at enhancing customer experience through AI.
  • The solution includes a customer complaint analyzer that uses AI to analyze and categorize complaints in various formats.
  • By analyzing past complaints and using predictive and generative AI, businesses can improve complaint resolution and enhance customer relationships.
  • Companies should also consider environmental impact when deploying large-scale AI systems.

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