Tesla China's after-sales service has earned top satisfaction ratings in the new energy vehicle (NEV) sector, according to a report.
The results of the 2024 Automobile After-Sales Service Customer Satisfaction Survey (CAACS Survey) showed that Tesla China ranked first in the after-sales service rankings with a score of 86.88 points.
GAC Aion and BYD followed closely behind with scores of 86.35 and 86.20 points, respectively.
The survey highlighted that NEV makers still have areas of improvement in their after-sales service programs, but Tesla China, GAC Aion, and BYD have developed effective systems to satisfy their customers.