<ul><li>Tesla is implementing a new AI-based strategy to improve service for owners, addressing a common complaint among customers.</li><li>The new AI Agent will detect communication delays, monitor sentiment, and auto-escalate certain claims directly to leaders, streamlining the customer service experience.</li><li>Customers can now type 'Escalate' in the app after two weeks of delays to reach higher-ups more easily, aiming to eliminate past complaints about service responsiveness.</li><li>The AI Agent is being rolled out in ten pilot locations initially, with plans for further improvements based on feedback and usage.</li></ul>

Tesla confronts Service complaints with new AI-backed strategy

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