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Text, email and more: Why employers are taking a multi-channel approach to benefits communication

  • Employers are prioritizing benefits communication to attract and retain talent, with email being the most popular method used by 87% of respondents.
  • Customization of benefits messaging is common, with 71% of employers relying on vendors for communication materials.
  • Only a third of companies communicate financial wellness benefits year-round, typically focusing on open enrollment and new hires.
  • Almost 60% of respondents are highly satisfied with their organization's approach to financial wellness benefits communication.
  • Strategies that lead to confident communications include simplicity, creativity in channels, and meeting employees where they are.
  • Employers are advised to ensure managers are well-versed in benefits to effectively address employee inquiries.
  • When selecting benefits partners, organizations are urged to prioritize those with strong marketing and communication abilities.
  • Experts suggest keeping benefits communication simple, using various channels like social media, and involving managers in the process.
  • Employers are encouraged to engage creatively with benefits communication, such as using short-form videos and social media platforms.
  • Organizations can access the full report for detailed insights on improving benefits communication strategies.

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