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UX Design
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The 3 questions you need to ask when you see users doing workarounds
- User workarounds can be a great opportunity for UX improvement, if handled properly.
- Addressing user workarounds without repercussions can be challenging.
- It is important to protect the user and address the behavior, rather than blaming the interface.
- One example involved users copying and pasting sensitive medical information as a workaround in an application.
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