The telecommunications industry is being transformed by AI and generative AI, recognized as fundamental drivers for achieving strategic business objectives.
Google Cloud partnered with Analysys Mason to conduct a study on gen AI adoption in telecom, showing strong momentum behind gen AI with 82% of CSPs currently using or trialing it.
Key findings include the strategic importance of gen AI for network transformation, challenges in achieving model accuracy, addressing the skills gap, and deployment preferences for gen AI platforms.
Recommendations for CSPs include prioritizing gen AI use cases, transforming organizational structure, investing in upskilling initiatives, and developing a robust data strategy. Google Cloud offers expertise and solutions for network transformation.