<ul data-eligibleForWebStory="false"><li>Data systems should focus on serving people and their needs, not just processes.</li><li>AI has the potential to transform user experiences by providing personalized and real-time insights.</li><li>By interpreting data meaningfully, AI can empower users with proactive solutions like rerouting travel plans or scheduling vehicle services.</li><li>The shift towards designing data ecosystems around human experience can make AI more trusted and beneficial.</li></ul>

The Airport Epiphany: Why Data Systems Must Serve the People, Not Just the Process

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