<ul><li>Design leaders are often under-resourced and expected to support hundreds of projects across organizations.</li><li>Design leaders need to empower others in their organization to improve the user experience.</li><li>Design leaders must focus on enabling, rather than doing everything themselves.</li><li>Targeted services can make the greatest impact, such as running discovery phases for major projects.</li><li>Coaching and mentoring can help scale a design leader's impact.</li><li>Creating resources like design systems and self-service training can foster consistent application of user insights across projects.</li><li>Setting standards and creating policies for UX can ensure consistency in decision-making and set expectations.</li><li>All of these elements can be combined into a UX playbook to empower others and demonstrate the value of design leadership.</li><li>The shift from practitioner to leader can be challenging, but it is necessary for lasting change at scale.</li><li>Design leadership workshops are available to help ease the transition.</li></ul>

The Design Leader Dilemma

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