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The Disruption Layer: Conversations from the Edge of Change: Head-to-Head
- The key challenge of digital transformation involves aligning strategy, systems, and people at the edge of change, rather than focusing solely on technology.
- Moving from legacy systems to agile, digital ecosystems faces barriers such as poor framing for business models and legacy mindsets.
- Assessing legacy infrastructure for modernization involves evaluating alignment with the business's ambition and vision for transformation.
- AI tools have accelerated reinvention efforts in assisting system changes, implementation guidance, and shaping customer experiences.
- Digital reinvention should not just be a technology upgrade but also a cultural and strategic shift within the business.
- Insurers may need to undergo numerous micro-pivots in their transformation journey to become more adaptive and responsive.
- Success in digital transformation can be measured through operational changes such as customer sentiment, Net Promoter Scores, and product adaptability.
- Adaptivity is crucial for insurers to thrive amid continuous technological disruptions and changing customer expectations.
- Innovation acceleration and adaptability to changing competitive landscapes will define organizations that thrive amid ongoing technological disruptions.
- Insurers need to shift to customer-centric models, adapt rapidly to evolving risks and demographics, and create new propositions to meet modern needs.
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