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The effort paradox in AI design
- The effort paradox in AI design explores how making tasks too easy through automation can lead to negative outcomes, drawing parallels to historical product design mistakes.
- Lessons from Betty Crocker and IKEA demonstrate that adding a bit of effort, like requiring an egg in a cake mix, can increase user satisfaction and engagement.
- Studies show that consumers value products they assemble themselves more than preconstructed versions, highlighting the importance of human involvement in product interaction.
- While minimizing effort in design can work, removing too much effort in AI product interactions can diminish psychological ownership and satisfaction.
- Balancing automation with human involvement is crucial to creating AI products that enhance user experience and foster a sense of accomplishment and control.
- Guidelines for AI product designers include finding optimal human touchpoints, preserving human agency, showing transparent AI processes, enabling learning, and allowing customization.
- Effort isn't the enemy in design, and designers should avoid over-automation to respect human agency and amplify human potential.
- As AI capabilities evolve, designers must navigate the temptation to over-automate and focus on nuanced design that respects human effort and agency.
- The article encourages designers to consider the balance between manual and automated processes and emphasizes the importance of human engagement in AI design.
- It concludes by urging designers to steer past the tendency to over-automate and instead focus on designing AI products that empower users while respecting their effort and potential.
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