<ul><li>The 'elephant and the rider' metaphor helps explain decision-making and the influence of emotions and logic.</li><li>Applying this metaphor to NHS wait times, the rider represents the logical mind while the elephant represents the emotional mind.</li><li>The rider might understand the reasons behind long wait times, but the emotional response can overshadow rational thinking.</li><li>To navigate this better, the rider needs to manage the elephant's emotions through understanding and improved communication.</li></ul>

The Elephant and the Rider: Understanding NHS Wait Times and Decision-Making

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