<ul><li>Artificial Intelligence and Automation: AI and automation will continue to play a major role in ITSM, automating routine tasks and improving service delivery.</li><li>Cloud-Based ITSM Solutions: Businesses are shifting to cloud-based ITSM tools for scalability, flexibility, and cost savings.</li><li>Proactive IT Service Management: ITSM is shifting towards proactive management, using predictive analytics and AI to anticipate and prevent issues before they occur.</li><li>DevOps and ITSM Integration: Integration of DevOps and ITSM streamlines software development and IT operations, enabling faster incident resolution and smoother change management processes.</li></ul>

The Future of IT Service Management: Key Trends and Technologies to Watch in 2024

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