<ul><li>Building a reliable internet service is a hard technical problem, but for company leaders it also presents a human challenge.</li><li>The top tech companies employ thousands of employees and operate hundreds of internet services.</li><li>The AWS operational review is a weekly meeting open to the entire company.</li><li>Having measurable goals will help you prioritize reliability work in a data-driven manner.</li><li>One of the most revolutionary mindset-shifts in cloud resiliency is the concept of injecting failure into production.</li><li>If chaos engineering seems like overkill, you should at least require your teams to do ‘game days’.</li><li>A company’s post-mortem process reveals a great deal about its culture.</li><li>Reward reliability improvements in your performance reviews.</li><li>Startups and early-stage companies usually do not make reliability a priority.</li><li>Humans earn trust by being reliable. The same is true of internet services.</li></ul>

The human factor: How companies can prevent cloud disasters

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