<ul><li>AI is rapidly automating routine customer service tasks, such as chatbots, voice assistants, and AI-powered IVR.</li><li>AI is shifting job roles in call centers, automating repetitive tasks while creating new roles in AI management.</li><li>Call center employees can adapt by developing soft skills, learning AI and automation tools, and transitioning to higher-value roles.</li><li>The future of call centers is a hybrid model where AI handles routine queries and humans focus on complex issues and personalized interactions.</li></ul>

The Impact of Artificial Intelligence on Call Center Jobs: Evolution or Extinction?

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