Ticketmaster's privacy chief, Hannah Foster, has implemented restrictive security measures as the company faces a DOJ investigation into anticompetitive practices.
These changes come at a suspicious time and without documentation, raising concerns about fair access to tickets and consumer privacy.
Support representatives have advised users to create new accounts, potentially violating privacy laws.
Foster's policies seem aimed at making it difficult for users to switch platforms and protecting Ticketmaster's control over consumer data.