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The kindness advantage in hospitality: How Ovolo Hotels redefined hospitality during a crisis
- Girish Jhunjhnuwala, the founder of Ovolo Hotels, showcases kindness and grace in hospitality amidst crises.
- Jhunjhnuwala's hospitality and openness were evident when he accommodated a delayed meeting with genuine understanding.
- His belief in learning from others led to connections like that with the author, Avi Liran, who appreciates Ovolo's human touch.
- Coming from a family of entrepreneurs, Jhunjhnuwala transitioned from the watch-making business to property development and eventually into hospitality.
- Ovolo Hotels, known for their innovative and generous approach, faced crises such as the social unrest in Hong Kong and the Covid-19 pandemic.
- During the pandemic, Ovolo uniquely embraced extreme hospitality by offering value and care during quarantine stays.
- Ovolo's Quarantine Concierge transformed isolation periods into enjoyable experiences, focusing on emotional wellbeing and community connections.
- Through initiatives like The Ovolo Homecoming Project, Ovolo demonstrated genuine care by providing affordable quarantine stays with thoughtful gestures.
- Jhunjhnuwala's leadership emphasizes how acts of kindness not only build brand loyalty but also create lasting positive impacts in crises.
- By redefining hospitality through kindness, Ovolo Hotels sets a powerful example of how compassion can strengthen a brand's differentiation and loyalty.
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