<ul><li>Customer empathy is essential for deeply understanding users' needs, motivations, and struggles to build a purposeful product.</li><li>Empathy is more than just a one-time activity; it's a continuous habit that should evolve with the product and market.</li><li>Empathy should not be overlooked in product development, as it guides decisions on solving the right problems and staying connected to reality.</li><li>Building with empathy is strategic and crucial for creating successful products that meet users' needs and willingness to pay.</li></ul>

The Most Underrated Skill at Every Stage of Product Building

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