The Productivity Paradox: When Doing More Actually Delivers Less
Under pressure to deliver, knowledge workers tend to pull in more work, resulting in increased Work in Progress (WIP) and longer cycle times.
This counterproductive behavior is driven by a pressure response and delayed feedback.
To break the cycle of overcommitment and under-delivery, it is important to make the invisible visible through WIP limits, clear visualization of flow, and metrics that highlight the relationship between starting and completing work.