In March 2025, issues arose with transferring Bitcoin to Blockstream’s Green Wallet, leading to multiple failed attempts to access funds and lack of support from Blockstream.
Blockstream's responses to the wallet issues were initially unhelpful, shifting blame to network connectivity problems and a third-party service, which was later found to be false.
The situation only improved after public disclosure on X and intervention from Company A, revealing the technical glitch in Blockstream's Greenlight node.
Despite promises of refunding the lost sats, Blockstream required a non-disclosure agreement, which the user refused, emphasizing ethical concerns over transparency.
The incident raises questions about the responsibility of Bitcoin software developers in ensuring reliability, support, and transparency for user trust, highlighting the importance of developer accountability.
The experience with Blockstream's Lightning wallet underscores the need for developers to prioritize user support, communication, and accountability in second-layer solutions like the Lightning Network.
Users are encouraged to demand transparent communication and responsiveness from developers to instill confidence in second-layer solutions and uphold trust within the Bitcoin ecosystem.
The user emphasizes that the responsibility of Bitcoin software developers goes beyond technical aspects; it extends to building and maintaining trust within the community.
Lessons from this experience with Blockstream's Lightning wallet serve as a cautionary tale, emphasizing the critical role developers play in upholding trust and reliability in Bitcoin software.
Transparency, support, and accountability are key factors that users should prioritize and expect from Bitcoin software developers to ensure the security and trustworthiness of the ecosystem.
Overall, the incident highlights the importance of user trust and developer responsibility in maintaining the integrity and reliability of Bitcoin software and second-layer solutions.