<ul data-eligibleForWebStory="true"><li>Starting with gratitude and positivity when inheriting an app is crucial for good collaboration.</li><li>It's essential to understand stakeholders' goals and align with organizational objectives.</li><li>Using methodologies like Lean Startup can help explain processes in non-digital organizations.</li><li>Through user research, concept testing, and iterative improvements, the team optimized the app's payment processes, leading to significant increases in completion rates and transaction volumes.</li></ul>

The Utilities App: What We Inherited and How We Transformed It

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