Startups, especially B2B startups, require a different approach to UX research compared to big companies.
Generative research and evaluative research are the two main categories of UX research, with generative research focusing on deep user problems.
Big companies mostly concentrate on evaluative research for existing products, while startups in their zero-to-one phase should prioritize understanding user issues.
Startups face challenges like lacking an existing user base for comparison, limited resources for research, and the need to focus on disruptive innovation.
A practical approach for startups involves combining generative and evaluative research continuously, engaging with customers frequently, and sharing insights with the team.
Using simple tools like Notion or Google Docs can be efficient, and it's essential to iterate on the UX research process based on findings and team discussions.
Startups should leverage existing tools, maintain simplicity, and adapt their research methods over time, rather than aiming for complex processes.