<ul><li>Understanding customer frustrations is crucial for running a customer-friendly business.</li><li>Some common customer frustrations include long hold times, repetitive answers, and lack of personalization.</li><li>To address these frustrations, businesses can implement self-service systems, hire more customer service staff, and utilize live chat features.</li><li>Building personal connections with customers and avoiding scripted interactions can also enhance the customer experience.</li></ul>

Things That Frustrate Customers – And How to Fix ‘Em!

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