In part two of the blog post series on psychological safety for user researchers, the author shares how they set up a peer support group.
The author emphasizes the importance of confidentiality in the group, creating a safe space for researchers to share their frustrations and seek advice.
Over time, the support group became a valuable place for colleagues to connect, discuss sensitive topics, and support each other.
The author also discusses ongoing efforts to improve the support group, such as creating an anonymous form for raising issues and defining processes for sensitive information.