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To Know What’s Next in Payments, First Look Back
- PYMNTS What’s Next in Payments series provided insights from industry leaders on the current and future state of play for banking, payments and the connected economy.
- Artificial Intelligence, and in particular, generative AI, will continue to see growth with regulation ensuring there are checks and balances in the AI realm to maintain knowledge and explainability of the tools.
- The definition of a bank is ever-changing as more companies move towards broader financial services and embrace digital transformation trends due to evolving customer expectations.
- Payments modernization to help the customer get to their money more efficiently and quickly and provide them flexibility with making payments.
- Digital transformation trends are moving quickly, ensuring fraud detection and defense are integral to all processes in a financial institution and consumers are highly protected against fraud when doing business through these institutions.
- Fraud is still a significant issue and the democratization of financial services is creating vulnerability, meaning all facets of the industry need to take a proactive approach to stem the fraud tide.
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