<ul><li>Incorporate purpose and personality into phone greetings by ensuring warmth, clarity, and excitement in responses.</li><li>Maintain consistent professionalism and kindness across all team members when interacting over the phone.</li><li>Enhance on-hold experiences by using music-on-hold services to engage and educate callers during wait times.</li><li>Encourage active listening over excessive talking to understand caller needs better and build rapport.</li><li>End phone calls on a positive note by thanking the caller, summarizing actions taken, and offering further assistance.</li></ul>

Top Tips for Making Your Company Stand Out Over the Phone

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