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Trouble Managing a Resentful Team? Ask Madeleine
- A manager is struggling with what she sees as generational conflict and an obsession with perceived privilege in her young team.
- As she was born in 1981, the team she supervises is largely comprised of classic members of Generation Z.
- The author notes that while the term “privilege” was previously equated with wealth, this has changed for younger people, and it is now almost a pejorative phrase applied to those who have something others don’t.
- The author argues that this is not a question of generational differences or privilege but of resentment and claims it is a universal human trait.
- Grievances can be valid, but dwelling on what we cannot control is often counter-productive, the author notes.
- To address this, managers should meet with the most vocal critics and find a common vision for the team.
- Managers should encourage a positive and respectful approach to work and delegate the shut down of negative behaviour to team members.
- The article concludes that people must overcome overly simplified labels and view each member of their team as an individual with a unique set of beliefs and experiences.
- They must model caring and fairness, using their privilege to acknowledge and support those who may not have it.
- The author assures readers that by respecting individual views and being caring and fair, managers can unite their team and overcome collective negativity.
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