Twilio unveils AI-powered engagement platform and partners with Microsoft at SIGNAL 2025.
Twilio introduced a next-generation customer engagement platform integrated with AI and data-driven capabilities, along with forming a strategic partnership with Microsoft for advancing conversational AI.
The enhancements by Twilio focus on conversational AI, compliance, and personalization to enable businesses to deliver intelligent, compliant, and personalized customer engagement at scale.
The partnership with Microsoft aims to develop and deploy AI-driven communications at scale by integrating Twilio's engagement platform with Microsoft's Azure AI Foundry.