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Twilio Unveils Next-Generation Customer Engagement Platform Built for an AI and Data-Powered World at SIGNAL 2025
- Twilio unveiled its next-generation customer engagement platform at SIGNAL 2025, designed for seamless engagement in an AI- and data-powered world.
- The platform includes enhanced Customer Data Platform (CDP) capabilities, conversational AI tools, trusted communications channels, and intelligent compliance solutions.
- Twilio aims to deliver amazing digital interactions between businesses and consumers with a focus on AI, data, and communication channels.
- The platform will offer omnichannel communications, authentication, automation, predictive insights, and a unified profile API incorporating contextual Segment CDP data.
- Twilio's conversational AI updates include ConversationRelay and Conversational Intelligence tools for voice calls and text-based conversations.
- Plans to introduce RCS, WhatsApp Business Calling, and Compliance Toolkit aim to enhance trust and compliance across communication channels.
- Data residency features for Email and SMS in the EU are planned for General Availability and Beta, respectively.
- Twilio's Segment CDP introduces Event-Triggered Journeys, rich contextual payloads, observability, and scalability improvements for real-time personalization.
- New integrations with partners like Amplitude and Attribution App will enhance Twilio's Segment CDP offerings.
- Twilio's platform focuses on building better customer experiences through AI, data-powered engagement, trusted communications, and personalized insights.
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