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Uber Cooperates With FTC Investigation of Subscription Cancellation Policies

  • The Federal Trade Commission (FTC) is investigating consumer complaints that Uber Technologies signed them up for Uber One subscriptions without their consent and made it difficult to cancel.
  • Uber confirmed that it is cooperating with the investigation and will answer any questions the FTC may have about their cancellation policies.
  • The Uber One subscription, which has approximately 25 million subscribers, offers discounts on rides and delivery orders for an annual fee.
  • The FTC's 'click-to-cancel' rule, mandating easy cancellation for subscriptions, memberships, and recurring payment programs, is set to go into effect.

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