Uber drivers reveal reasons for giving passengers low ratings - Loud friends, leaving crumbs, and loading the car with bags might be why.
Loading luggage and taking time to load and unload it can cause drivers to lose money and lead to lower ratings, says an anonymous driver.
Bad manners in the car, such as slamming doors and banging suitcases, could bring down a passenger's rating, says a driver who has driven for the company for 15 months.
Tipping more can improve rider ratings, according to some Uber drivers - "even just a few dollars every ride".