<ul><li>Microsoft’s Dynamics 365 Customer Service introduces Case Summary feature powered by Copilot, providing quick AI-generated synopses of cases.</li><li>Case Summary offers at-a-glance overview, issue details, attempted resolutions, and current status without storing data permanently.</li><li>Key highlights include location in case record, customizable formats, real-time updates, multilingual support, and conversation-focused summaries for chat-initiated cases.</li><li>Benefits to support teams include context efficiency, time-saving, onboarding assistance, improved responses, and flexible formatting options.</li></ul>

Unlocking the Power of Case Summaries with Copilot in Dynamics 365 Customer Service

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