The serial position effect is a well-documented pattern in memory where people remember the beginnings and endings of sequences better than what is in between.
This effect influences decision-making in various aspects of the workplace, from hiring decisions to presentations and performance reviews.
To make use of this effect, it is advised to craft strong openings and closings in presentations or conversations, highlight contributions in the middle of projects, balance speaking orders in meetings, and use structured processes to combat bias in decision making.
Recognizing and working with the serial position effect can help individuals and organizations improve memory recall and decision-making in the workplace.